F.A.Q

Frequently Asked Questions

I’m new to downloading at this. Will it be difficult?
We’ve made the process as easy possible for users. We’ll guide you through the short process, to help you get started. If you find that the guide isn’t completely clear, you can just send us an email with your question and our support staff will show you the next step.

What music or artists do you have?
The network has over six million files!

I thought the software was free. Why am I being asked to pay?
The software is completely free of charge. What you pay goes towards supporting our technical team and for the creation of more user guides. If you’re not satisfied, you can always cancel your membership and keep the software.

Do you have anything for Mac?
Because Mac computers are used less, there’s a smaller variety of programs. However, we’ve located some of the best programs available for your use!

I use AOL, will this service work for me?
Our software is completely AOL-friendly!

If I have a question, is there someone that can help me?
Our technical staff is always available to answer your questions. We guarantee an answer within seventy-two hours!

Do I need media player to play the tracks?
We provide free copies of several leading media players. For music, we recommend the use of Windows Media Player (version 7 of higher).

Do I need a high speed connection, DSL or cable connection?
No. Faster connections will give you faster downloads, but a standard dial-up connection will work fine.

How long does it normally take to download a song?
It really depends on the speed of your connection. With a regular 56.6 Kbps modem, a song lasting three minutes will take about seven minutes to download. Longer songs (which mean larger files) will take more time to download.

How long will I have to wait to gain access to your website?
We provide instant access! After joining, your email address will be added to our database, and an email giving you your account details will be sent within seconds.

Is my registration secure and confidential?
Your privacy is very important to us. We’ll never share your information with other organizations or individuals.

Tell me more about your refund policy
If you’re unsatisfied with your membership, you can simply cancel with no further obligations.

What if I cannot find what I’m looking for?
If you can’t find your files, you should try again in an hour or two. Users are constantly connecting and disconnecting, and it’s likely that a user with what you want will connect sooner or later. Just keep trying!

When I download, it’s often slow.
The speed of your downloads will vary depending on your connection and that of your source. The limit is often one or the other.

When I open the software, it does not want to connect to the server.
This is due to firewall software on your computer blocking the network traffic. The program cannot connect if your firewall is blocking access.
If you have Windows XP, disable the XP firewall in the systems settings in the control panel. To do so, simply follow these directions:
1. Click on the START button (lower left corner of Desktop). Go: Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and then click Network Connections.
3. Right-click the connection on which you would like to disable the Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to Protect my computer or network.
You don’t have to completely disable the built-in Windows XP firewall.

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